Frequently asked questions

Are soy candles vegan?


Soy Candles are Vegan. So many types of candles use animal products! Beeswax comes from the hives of beeves, tallow comes from the fat of animals, and some wax even comes from whales or dolphins. Soy candles are 100% vegan and do not require any animal products in their production or use.




How long will delivery take?


We process new orders at our workshop within 24 hours of receiving them. We then handmake all of our candles and allow them to set for 24 hours before packaging. Our courier then collects them. We use Hermes as our courier and you can usually expect to receive your candle within 3-5 working days after production.




Can I amend/edit my order?


Yes! But only within the first 12 hours of ordering. You can contact us directly using the contact form. We're happy to alter any orders as long so long as the process to create it hasn't started.




What if I have an allergy?


If you have any specific allergies, please write them in the 'add a note' section before you purchase one of our candles and we'd be happy to supply our allergen guide. Otherwise, please contact us directly for a more in-depth look at our ingredients list.




My candle has arrived damaged.


Do not worry! Accidents can and will happen. Simply take a picture and send it to us and we will guide you through the simple process of obtaining a refund or replacing it - free of charge (of course).




Are scented candles toxic?


It all pretty much comes down to one ingredient. Most scented candles contain paraffin wax, which is derived from petroleum, coal or shale oil. When it’s burnt, paraffin wax releases toxic compounds into the air, including acetone, benzene, and toluene – all known carcinogens. So not only are they damaging the environment but our health, too. Soy wax candles are a great alternative as they don’t contain toxic pollutants and produce significantly significantly less soot than a paraffin product. These candles do not burn as hot as paraffin wax candles, but they burn slower and so will usually last around 30-50% longer.




Does soy wax hold scent as well as parraffin wax?


Soy wax is known to be more 'picky' over which fragrance oils that work well.
Fortunately, we regularly weed out any of the scents that don't pass our high standards of hot and cold throw (that's the candlemakers term of how well the candle smells both hot and cold). If the scent doesn't work with soy wax, it's not on our list.




What can cause frosting and why does it affect soy candles?


Frosting is actually a unique and natural effect of using vegetable type waxes, especially soy wax. The wax is trying to return back to its natural form and as a result it begins to crystallize. It doesn't affect the performance of the candle in any way and also means your wax is 100% natural.




Do you have a refund policy?


We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at garethlieske@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at garethlieske@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.




Why soy wax?


Derived from the soybean, soy wax is a hydrogenated vegetable oil that turns to a solid at room temperature. Soy wax contains nothing artificial, which makes it a better alternative to old-fashioned paraffin wax, which is made from petroleum oil and produces harmful by-products when burned or melted. Soy wax is non-toxic making it better both for the environment and your health!




Where does your soy wax come from?


The soy we use in our waxes is sourced from North America and Brazil from purely ethical and non-genetically modified sources. A full supply chain audit has been carried out and only ethical suppliers have been chosen that do not contribute to de-forestation. And what's more, after you've finished using our candles, the containers can then be fully recycled or re-used around the home. Winner.





  • Instagram

©2020 by Spitchwick Candle Company Ltd
Delivery Policy | Returns Policy